FAQ

Our Faqs

Frequently Asked Questions?

What is the operating temperature of the product?

The ambient temperature of -10 to 60 degrees Celsius can work normally. Charging needs to be at 0-60 degrees Celsius.

How to choose the right power products?

Choose according to the working power of the equipment you need to bring, if you want to boil water outdoors, the kettle is 800W, then you need to choose products with rated output power above 800W.

Can the product be used while charging?

Yes, the product supports charging while discharging.

Can AC and DC outputs be used at the same time?

 Yes, AC and DC outputs can work at the same time as long as they do not exceed the total power of the product. If the total power of the product is exceeded, the AC output will be turned off.

What protection does the product have? How to deal with abnormal faults in machine work?

The product has set protection at low temperature, over temperature, low pressure, over voltage, over current, overload, short circuit, etc. If the work is abnormal, the fault code will be displayed on the machine, and the code description and fault removal method are provided in the manual.

What certifications does the product have? Such as: Rohs, FCC, CE, PSE, CCC, etc., please list the following.

CE, RoHs, FCC, PSE

Does the product have export clearance documents? For example: MSDS, Shipping Report, UN38.3

Yes, we can.

Is the product designed to be waterproof?

No.

The service life of the product?

Charge and discharge 2000 times, the battery energy efficiency remains 80%.

What percentage of the product comes with built-in electricity? How much do you need to lose in a year?

The product comes with about 80% of the electricity, a year without self-loss of 20% of the electricity. It is recommended to charge and discharge once every 3 months to maintain battery performance and extend product life.

Do you have global insurance?

YES.

How long is the warranty period?

2 years.

What are the use scenarios of the product?

For example: outdoor camping, outdoor work, outdoor shooting, power outage emergency reserve.

What are the head brands of domestic batteries? Which companies do you usually choose to use?

The battery factories we cooperate with are EVE, Phylion, Blivex, FBtech, Ganfeng.

How long will it last on a full charge?

For example, the total power of the electrical equipment is 100W, which can be used for about 12 hours with our 1200W PPS products.

How many devices can be charged at the same time?

 For example, our products support up to 10 devices charging at the same time, which depends on the output port design of each product.

What kind of battery is used?

We use lithium iron phosphate or lithium manganese iron phosphate batteries, which are safe and reliable.

What is the output voltage of the product?

The voltage specifications of each country are different, such as: Chinese regulation 220V/50Hz, American regulation 120V/60Hz, European regulation 230V/50Hz, Japanese regulation 100V/50Hz or 60Hz.

How long is the full charge time?

The charging time depends on the model. Support AC fast charge generally 1-2 hours, charging through the DC adapter 3-5 hours. For example, charging through solar panels, different solar panel power and sunshine intensity, light Angle, etc., have an impact on the charging time.

Does it support solar panel charging? What are the requirements for the power and voltage of solar panels? Will it say anything in the instructions?

Support solar panel charging. Matching 12V-30V solar panels. The related solar panel input parameters will be described in the manual.

Are all our shell materials fireproof? What is the general level of protection?

They are fireproof materials, V0 grade.

Will the replacement battery pop up? Why do pop-ups appear? How to solve it?

XR models will have irregular pop-up Windows (some will not play for a week or so), and this problem will exist as long as it is a replacement battery.
Because: the replacement battery is not Apple's original battery, Apple will implant a unique serial number in each original battery protection board IC. Pop-ups do not affect use,
If the customer cares about this point, solution 1: transplant the replaced original protection board to the replacement battery, which requires the repair shop to have the replacement ability and tools.
Solution 2: A part of the battery without a protection board is welded on the original battery protection board. This is to deal with some care pop-up users.
This problem will always exist with replacement batteries.

Battery life.

80% remaining energy efficiency after 500 times of charge and discharge.

How much power the battery leaves the factory and how much self-damage after one year.

The battery comes with 50%~60% power, and 20% self-loss after one year.

Is the battery delivered with global insurance?

YES.

Whether the battery is plug-and-play and compatible.

Yes, as long as you choose the corresponding model and plug it in, it can be used. They are compatible.

What is the battery capacity?

Standard capacity version: it is consistent with the original battery cell to ensure full capacity; High-capacity version: it can exceed the original battery capacity by 10% to 20%, and the capacity of different models is different.

The differences between schemes

Zhongying scheme, Hanfeng scheme and Ti scheme all contain coulometers, which belong to high-end chips. Among them, Zhongying and Hanfeng are the same grade, cost-effective.Ti is the original chip, the main source is the original disassembly machine material, the power control is more accurate than Zhongying and Hanfeng, the price is higher.

What is the protection function?

With its own protection board, the protection board uses Zhongying and Hanfeng solutions (Iphone 11-13 uses Hanfeng solutions) on the market to replace the battery 90% of customers choose to use these two solutions, and a few customers choose TI original solution. In addition: a small part of the original is the TI program, if you want the TI program is the original chip, a supply is unstable, two prices are 10%~20% higher than Zhongying and Hanfeng, different models are different in price.

Do our batteries have built-in polymerization switches and allergy devices (to prevent short circuits and overheating)?

Our batteries are protected by a coulometer and temperature control.

How long does the battery warranty last?

1 year production (non-human damage only replace not repair).

What are the batteries used in our cell phone batteries?

The standard version capacity mainly uses Tianyi battery cell and Vico battery cell. Standard capacity version refers to the same as the original battery.

faqs